If they don't show, you don't eat the cost

Eligibility

Credit-backs are issued only for verified homeowner no-shows supported by valid proof. A “no-show” means the homeowner failed to be present for the confirmed appointment at the scheduled address, date, and time.

When you may request

The “Request Credit Back” option becomes available only after the scheduled appointment time has passed for an appointment you own. Requests cannot be submitted before the appointment time.

Required proof

You must submit timestamped proof — a photo or video — that demonstrates you were at the correct address at the correct appointment date and time. Proof lacking a verifiable timestamp, or that does not establish your presence at the correct location and time, will be rejected.

Review

After you submit, our team reviews the request and performs due diligence over 2 to 5 business days. Verification is at BuyerBids’s reasonable discretion based on the proof and records.

Outcome

If we verify the no-show, we issue you a credit of one (1) appointment free of charge. The credit is applied to your account and automatically applies to your next appointment purchase (your next Buy-It-Now or won bid), reducing that charge to $0. Credits have no cash value, are non-transferable, and may not be redeemed, exchanged, or withdrawn for money.

Required attestations

When submitting a request, you must attest that:

• You did not contact the homeowner to reconfirm or reschedule the appointment before the appointment day and time.
• You arrived on time for the appointment.

Submitting a false attestation is a violation of our Terms.